Frequently Asked Questions

The strongest resource of the Philippines has always been its people and its culture. Nothing comes close to the Filipino work attitude and hospitality — friendly, with seemingly endless smiles regardless of the situation, which makes every Filipino a perfect fit for the customer service industry.

Filipinos are also well known for their resiliency and adaptability, able to quickly adjust to any condition, and are deeply empathetic.

As a people, we pride ourselves on prioritizing education. With English as the primary medium of instruction, it has become a second language to many — making the Philippines one of the Asian countries with the highest English proficiency levels.

Overall, while great communication skills are a definite advantage, it is the customer orientation, resiliency, and adaptability that each Filipino brings that are the real game changers.

Both involve employing highly skilled and qualified staff to fill roles within a separate business or for another client. The difference lies in who selects the team and who manages it.

Offshoring — You select your own qualified team members based on your skill requirements and job description. Team members follow your processes and procedures, and you have direct control over their performance and compensation.

Outsourcing — Team members are hired by your provider based on the qualifications and skills agreed upon to perform the outsourced work. The provider may recommend enhancements to your processes and procedures, and manages staff performance and productivity to ensure that committed client service levels are met.

We think of them as the three Es of outsourcing.

Economical — An outright reduction in staffing cost. Outsourcing typically costs less than having the same jobs performed onshore, where labor costs are higher, before accounting for the other overheads of employing internally for those roles. Retaining high-quality talent also delivers long-term savings, as employees become more productive with skill and experience.

Efficient and Effective — Workflow improvements that increase efficiency and productivity. Offshoring and outsourcing often lead to recommended process and policy enhancements, intended not just to improve processing time but to improve overall customer experience and satisfaction.

Evolving and Elevating — Building new capabilities that support optimized process capability and increased business profitability, and reaching new levels of strategic partnership that push for the expansion of current and new business — creating and elevating standards of operating business models.

Executives with more than 100 years of combined experience in Business Process Outsourcing — self-made leaders who have risen from the ranks, with firsthand experience of outsourcing and offshoring global teams.

We are driven by employees who work in a collaborative environment that fosters the ideology that “Happy .ppl create Happy Customers”.

We promote a culture of winning and success built on trust, excellence and .ppl — uncompromising in our pursuit of a well-balanced lifestyle of professional and personal achievement, and overall well-being.

.ppl Solutions, Inc.'s TRI-ACE Team is a specially designed team that will help you transition your business, whether you take the offshoring or the outsourcing path. It is composed of process analysts, project managers, business consultants and other experts who can guide you from the beginning to the end of the transition process.

Each member has extensive experience in successfully managing a variety of project launches, equipping them with the skills that ensure an effective and winning ramp.

From the initial touch point, to mapping simple and complex processes, creating strategic yet integrated frameworks and building robust and dynamic business solutions, we work in partnership with your team until project implementation.

Depending on the partnership model you choose to have with .ppl Solutions, Inc., the TRI-ACE Team will help ensure a successful journey of transforming your business.

At .ppl Solutions, Inc., we made a commitment to our clients to design a framework of success for their outsourcing and offshoring journey — our 3Ds framework of Discover, Design, and Deliver.

Discovery is the first step in understanding the client and aligning with the business operations. Calibration, scoping and in-depth analysis lead to invaluable breakthroughs that prevent pitfalls and failures. Our ACE (assess, calibrate and establish baseline) approach to Discovery assures an outstanding partnership and project implementation.

During Design, business modelling and process mapping are some of the critical activities we do to ensure the right solutions are implemented and rolled out.

Once the ideal solution has been finalized, we will transition, ramp and integrate your business into the .ppl Solutions, Inc. way of doing business.