Outstanding solutions delivered by amazing PEOPLE.
.ppl Solutions, Inc. was built with the vision of being the playground of the best people. With us, we work with them and open doors of opportunities through the right training — developing them to become their best self yet. Nurturing a culture that supports people is what our leaders took to heart through their combined 100+ years of working in the industry.
What this means to you as our client is that you have fun-loving, transformative people who are ready to take on your challenges and driven to deliver ultimate client and customer satisfaction. As your expert partner, we will guide you in your BPO transformation — from discovery to delivery — as you enable your outsourcing or offshoring strategies.
.ppl Solutions, Inc., a place with the best people for outstanding clients.
.ppl Solutions, Inc. was built with the vision of being the playground of the best people. With us, we work with them and open doors of opportunities through the right training — developing them to become their best self yet. Nurturing a culture that supports people is what our leaders took to heart through their combined 100+ years of working in the industry.
What this means to you as our client is that you have fun-loving, transformative people who are ready to take on your challenges and driven to deliver ultimate client and customer satisfaction. As your expert partner, we will guide you in your BPO transformation — from discovery to delivery — as you enable your outsourcing or offshoring strategies.
Led by 100+ years of combined experience
Nurturing a culture that supports people — and clients.
Led by 100+ years of combined experience
Nurturing a culture that supports people — and clients.
Joey Lianko
Chief Operating Officer & Co-founder
Joey has over 20 years of experience on his belt for Customer Service, Operations Business Management, and Workforce Management. He also brings to the table his deep understanding of contact center operations, performance management and business improvement — allowing Joey to nurture positive vendor-client relationships with various multinational companies and clients.
As a people manager, he is a strong leader who inspires the best in people and enables them to become agents of transformation.
Rafael Dayalo
Head of Technology
Rafael is a seasoned technology executive with over 15 years of leadership experience in IT management within the online gaming industry. He has successfully led enterprise IT transformation initiatives, aligning technology strategy with business objectives to enhance operational efficiency, resilience, and growth. His expertise spans cloud operations, network architecture, data protection, IT procurement, infrastructure, cybersecurity, and risk management, having overseen multidisciplinary teams across these functions. Known for his strategic leadership and deep technical expertise, Rafael consistently delivers scalable, secure, and innovative technology solutions that support business success.
Tina Loneza
Chief People Officer & Co-founder
Tina is our resident expert for spotting exceptional talent. She is a seasoned HR professional with 20 years of solid experience in human resources and strategic talent acquisition. Tina has managed end-to-end recruitment cycle for corporate and outsourced environment to improve efficiency and effective delivery.
Joey Lianko
Chief Operating Officer & Co-founder
Joey has over 20 years of experience on his belt for Customer Service, Operations Business Management, and Workforce Management. He also brings to the table his deep understanding of contact center operations, performance management and business improvement — allowing Joey to nurture positive vendor-client relationships with various multinational companies and clients.
Apol Macaroyo
Sr. Manager for Sales and Client Success
Apol is an accomplished BPO executive with over 20 years of experience leading sales, operations, service delivery, and client success across the APAC region. Having progressed from Sales Agent to Head of Sales, Delivery, and Client Success, she has a proven track record of driving business growth, strengthening client partnerships, and leading high-performing, large-scale teams. Her expertise spans sales strategy, account management, operational excellence, digital transformation, and P&L management, enabling organizations to achieve sustainable growth and operational efficiency. Recognized for her customer-centric leadership and results-driven approach, Apol consistently delivers exceptional client outcomes while building engaged, high-performing teams.
Clari Porras
Project Manager
Clari is a Lean Six Sigma Green Belt-certified Project and Process Manager with over five years of experience leading global projects in the BPO industry. She specializes in project governance, process improvement, stakeholder engagement, and vendor management, ensuring seamless execution throughout the project lifecycle. Through strong communication, organization, and cross-functional collaboration, she consistently delivers projects on time while driving operational efficiency and business value.
Mission, Vision & Values
Mission
Our mission is to help our clients achieve their business goals by harnessing the power of human connection, partnering with our professionals to deliver excellent results. We are committed to listening to our clients and providing the right support at every stage of their journey.
For our people, we cultivate a positive and engaging workplace that creates opportunities for growth, success, and enjoyment.
Vision
We envision .ppl Solutions, Inc. as the partner of choice for organizations seeking market-leading solutions and for professionals aspiring to grow meaningful careers.
We believe everyone deserves the right support to succeed — both our clients and our people, and we strive to make that experience seamless, accessible, and rewarding.
I.C.A.R.E
Integrity
We uphold honesty, accountability, and strong moral principles in everything we do.
Collaboration
We believe great results come from working together.
Agility
We remain flexible and responsive in a constantly evolving business environment.
Respect
We are a people-centric organization that values every person.
Excellence Through Empathy
We strive for outstanding results while leading by example with empathy, humility, and care.
