Manager, Customer Onboarding and Success

We're looking for a hands-on leader who can drive performance, build strong teams, and deliver exceptional service experiences.

What You’ll Own:
✅ Oversee customer support operations and service delivery
✅ Lead, mentor, and develop high-performing teams
✅ Drive process improvements and operational efficiency
✅ Monitor KPIs, SLAs, and customer satisfaction
✅ Manage escalations and collaborate with cross-functional teams

What You'll Bring:
🔹 Bachelor’s degree in Business, Operations Management, or a related field (or equivalent experience)
🔹 7 years of experience in customer support or service delivery, including 5+ years in leadership role
🔹 Strong leadership, analytical, and problem-solving skills
🔹 Experience in technology, SaaS, or telecommunications is a plus.

🚀 Join a growing company where your leadership will help shape the future of service excellence.