.ppl Solutions, Inc.

How to get Started

How to get Started

We are committed to partner with you to achieve your business goals


Assess and understand business requirements

Before starting your outsourcing / offshoring journey, it is critical for a company to establish the business goals they need to achieve and to choose the right partner to help them drive towards success. During the Discovery phase, the right partner will work with you in understanding your processes, your pain points and your needs to be able to assess readiness and success.

An effective Discovery process carefully assesses goals, objectives, current and planned business models, and identify stakeholders. This results in risk reduction, a clear road map for implementation and establish confidence in the project.

During the Discovery period, the right partner should be able to fill the gaps, answer discovery questions, and create a clear vision for the business. The right partner should be able to prepare an in-depth assessment and documentation. This will pave the way for clear and mutually agreed goals in mind that sets the tone on what needs to be accomplished by your company and the right partner.


Another essential process in the discovery phase is calibrate. Calibration allows your company and the right partner to align with your goals and objectives.

Using this opportunity to calibrate not only identifies opportunities and road blocks but it defines what are the measures for success of the project.

Calibrating is also the perfect opportunity to do a deep dive on your business and understand each of the following areas – people, process, technology, and even culture! Successfully completing this analysis sets up the project more towards success.

Establish Baseline

Establishing baseline is necessary in completing the assessment and calibration, in order to align business challenges, opportunities, goals, processes and available solutions.

The right partner will help your company establish the baselines that is key to ensuring a successful discovery phase up to project implementation. Meanwhile, a comprehensive documentation will be essential in establishing a system of compliance and governance.


The design phase is just as crucial as any other step in your outsourcing or offshoring journey. This is where we do the process modeling of your existing and proposed frameworks, based on a thorough analysis done during the discovery phase. By simulating both your current and our recommended frameworks, we will be able to minimize risks and standardize your processes, resulting in a streamlined and cohesive approach. Don’t worry if we need to recalibrate and re-align along the way – that’s all part of the process! To make sure we cover all our bases, this phase should encompass everything from process and technology to people, organization, and culture.


The final part of your outsourcing/offshoring journey is the delivery phase – the moment we’ve all been waiting for! Typically, it kicks off with a meeting of all stakeholders to ensure everyone is on the same page and ready to move forward. To make sure everything runs smoothly, we need to have a few things in place:

  • Establish Service Level Agreements (SLAs) that set out performance measures and goals. We’ll compare these against what we consider to be the glide path, so we can make sure we’re on track.

  • Adapt a collaborative model where communication is key. We’ll be constantly touching base, handing over tasks, aligning our efforts, and calibrating our approach. While we’ll have clear process accountability and ownership, we’ll always prioritize a collaborative and synergized approach.

  • Establish and monitor controls by setting up processes to ensure that everything is running smoothly.

  • We need to keep an eye on risk and quality monitoring. We’ll conduct frequent and regular audits and checks to ensure that we’re meeting our SLAs and that our goals remain accurate, relevant, realistic, and achievable.

With all these measures in place, we’re ready to power your business strategies.